A new screen in Settings: when something breaks, you package a slice of your own data and send it to support yourself. No transaction content by default, and before it goes you see exactly what is inside — down to the raw data.

We are building Martia so that the database on its own is useless and support has no window into your transactions. The flip side is that when something breaks, nobody can look into your data to see what happened. So the path to help runs through you: you package the slice, you look at all of it, and you decide whether it leaves.

You see the exact package that leaves

The preview is not a description of the report — it is the report. The screen shows the very response the server built for the options you picked, and sending asks for that same package with those same options. There is no place where the two could drift apart.

The data is laid out in sections — bank connections, sync runs with their error codes, counts — and behind "Show exact data" sits the raw content of the package, character for character. A list with no way to inspect the raw data would be a promise, not proof.

Transaction content only when you ask for it

The default package carries no descriptions and no counterparty names — only statuses, error codes and counts. That is enough to diagnose most sync problems.

If the problem is about specific transactions, you can include their content — but only for a date range you name. Without both dates the send button stays inactive, and you confirm consent separately for every send: changing the range clears it, because it changes what you are sending.

Preguntas frecuentes

The state of your bank connections, the most recent sync runs together with their error codes, and counts about your transactions. Transaction content is included only if you turn it on and name a date range. Bank credentials and passwords are never sent.

No. You confirm it for every send separately, and any change to the range clears it — agreeing to share sync statuses is not agreeing to share transaction content.

Empieza a seguir tus finanzas con Martia

Conecta tu cuenta bancaria y sigue automáticamente el gasto, planifica presupuestos y analiza tendencias — todo en un solo sitio.

Empezar ahora

Actualizaciones relacionadas

A new screen in Settings: when something breaks, you package a slice of your own data and send it to support yourself. No transaction content by default, and before it goes you see exactly what is inside — down to the raw data. — Martia